Why can’t my phone see my bluetooth headphones?

why my smartphone won't connect to headphones

by Alex Gustman

Updated: November 8, 2021

When using wireless headphones, there are often problems and malfunctions that prevent your mobile device from detecting the headphones. This article contains the most up-to-date solutions to help you troubleshoot the problem.

Solution 1: Check the Bluetooth status

Make sure that Bluetooth is activated on both devices. Often Bluetooth on the mobile device is activated for 2 minutes and then goes into standby mode. This time may not be long enough to find wireless headphones. That’s why it’s a good idea to deactivate the module and then reactivate it on both devices.

Solution 2: Disconnect pairing

If the headphones have been previously paired to another device, the headphones may connect to another device each time you try to connect. In this case, disable Bluetooth on all devices that have been paired with the headphones and then reconnect.

Disconnect pairing

Solution 3: Pairing

The first time you connect the headphones to the phone, you need to pair them. To do this, press the power button on the headphones and hold for 3-5 seconds until the indicator light changes. Then select the headphones on the phone in the list of found equipment.
If the pairing is successful, remove the headphones from the phone’s Bluetooth menu and then pair them again.

Solution 4: Restart your mobile device

Often malfunctions occur on the mobile device, which interfere with connectivity. Therefore, turning off the power completely allows you to solve software problems. When doing so, it is important to completely shut down and then turn on the device. You should not use the normal or rapid reset function.

restarting the smartphone system

Solution 5: Charge the headphone battery

Make sure the headphone battery is charged. It is advisable to connect the charger to the headphones for 15-30 minutes and then try connecting again.

charging headphones

Solution 6: Have the headphones repaired

Try connecting the headphones to another device – laptop, tablet, PC, etc. If it is not possible to connect, probably the headphones are defective. And you can not rule out a failure in the new models, as defects and defects are found in all products.

reconnecting headphones


Why does Bluetooth not see the device?

Make sure that detection is activated on the paired devices.

Why does Bluetooth not see headphones in windows 10?

Install or reinstall the drivers. Restart the computer and turn on the headphones again.

Bluetooth headphones connect but don’t work.

Check the volume. Remove the connection to the headphones, then pair them again.

Bluetooth headphones are disconnected from the laptop.

There may be an unstable connection or interference. It is worth connecting a USB Bluetooth transmitter and checking the connection.

Phone doesn’t see bluetooth speaker.

Reactivate the bluetooth on the speaker. The transmitter on the speaker may be malfunctioning. To rule out a malfunction, try connecting another device to the speaker.


This article describes in detail the solutions if your phone doesn’t see bluetooth headphones. In most cases the problem is solved by reconnecting, re-pairing, rebooting the mobile device or recharging the battery. Less frequently, the problem occurs due to the automatic connection of headphones with previously paired devices or due to a hardware failure.

What solutions to the problem do you know? Share your opinion in the comments below the article.

More about this

About the author 

Alex Gustman

{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}